Using the StoreCATEGORIES
When you click on "enter store" you will find headings for several
"categories" or departments. We have tried to arrange products into
these categories to help you locate them more easily. Pick a category that
interests you and click on it!
PRODUCTS
All products are listed with basic information only. For a more detailed
description of each, click on its underlined title or the accompanying picture
of the product.
ADD TO CART
Any time that you want to purchase a product, click on the "Add to
Cart" button below it. (Similarly, any time you want to see what is in your
cart, click on the "View Cart" button.) You can freely add and delete
products from your Cart until you are ready to finalize your order.
YOUR DIVERSITYSHOP CART
When you are ready to place your order, make sure you have selected your payment
method and indicated if there is a separate shipping address. Then, click
"Checkout". (Note: This still doesn't commit you to the purchase.)
YOUR DIVERSITYSHOP ORDER
When you reach this screen, all of the information you submit is safely
encrypted for secure processing. Enter all the information requested. When you
click "Submit this Order", your order is placed with us!
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Shipping &
Delivery
We carry products from several
different publishers/manufacturers and each of them will ship their own products
to you. So, depending on which products you order, you may receive your products
in several shipments. Most products should be delivered within 3 weeks of
placing your order. (Note: Canadian orders may take slightly
longer to fill.)
In the US, we
typically use UPS Mail to ship orders. We use similar shipping methods in Canada.
Shipping charges are calculated on a "base" charge - plus
additional per item charges - based on the particular
item/product. To determine shipping charges for an order, simply
add items to your your online cart (by clicking "Add To Cart"
below the items you want). You will be shown the total cost of the
items and the applicable shipping/handling fees.
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Product Previews
Sorry, we do not
offer preview copies of our products. We do, however, accept
returns of products (within 30 days of order and in suitable
condition for resale). If you aren't sure whether or not an item
will meet your needs you can purchase it, check it out, and (if
necessary) return it for a full refund of the purchase price
(doesn't include shipping charges).
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Returns
We do
accept returns of products (within 30 days of order and in
suitable condition for resale). Refunds will be made at the
purchase price only (doesn't include shipping charges).
In the
US, please return items to:
Diversity World
Attn: INVENTORY
849 Almar Ave., Suite C-206
Santa
Cruz, CA 95060
In
Canada, please return items to:
Diversity World
Attn: INVENTORY
210-1600 Kenaston Blvd. Suite 185
Winnipeg, Manitoba, R3P 0Y4 Canada
Canadian Customers
Note: All our prices are
expressed in $US.
CUSTOMS FEES
There aren't any! We have a location in Winnipeg and all
Canadian orders are shipped from there.
PAYING BY PURCHASE ORDER
Essentially follow the same process outlined in "How To Pay By Purchase
Order" At the bottom of the Order Form you will be asked to
calculate your order amount in Canadian Funds.
PAYING BY CREDIT CARD
Follow the process outlined above in "How to Pay by Credit Card". Your
credit card will be charged in US funds.
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Outside North
America
We are happy to
fill credit card (only) orders to customers outside of North
America. Simply complete your order and add tax "Ship to a
California location outside of Santa Cruz" - this will add 7.25%
to your order. We will charge you exact shipping charges only. If
it is less than the shipping charges and added tax on your order -
we will refund the balance to your credit card. If charges are
more, we will contact you to confirm the amount and arrange for
additional payment.
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How to
pay by Credit Card
We accept both VISA
and MasterCard payments. (Concerns about online shopping? We offer a safe
shopping environment see "Secure Shopping" above.)
SHOPPING CART
When you have added products to your Cart and are ready
to make your purchase, from the "Select
Payment Type" menu, simply select "Visa" or
"MasterCard". Then click the "Checkout" button.
ORDER FORM
An Order Form will appear.
Complete the information requested. When you are ready to finalize your order,
click "Submit This Order" and your order will be sent to us.
RECEIPT
A Receipt will show up on your screen (which you can print). We will fill your
order ASAP!!
REFUNDS
Should it be necessary to refund all or part of your payment, we will
refund your credit card.
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Using PayPal to
make payment
Simply add items
to your cart and select PayPal as your method of payment when you
check out. (You must be registered with PayPal to use this
option.)
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How to pay by Purchase
Order
SHOPPING CART
When you have added products to your Cart and are ready
to make your purchase, simply select "Purchase Order" from the "Select
Payment Type" menu. Then click the "Checkout" button.
ORDER FORM
An Order Form will appear.
Complete the information requested. (Note: Purchase Order # is required.) When
you are ready to finalize your order, click "Submit This Order" and
your order will be sent to us.
RECEIPT
A Receipt will show up on your screen (which you can print). We will fill your
order ASAP and send you an Invoice for the products ordered.
PAYMENT
Checks are payable to "Diversity World".
US Customers:
Mail payment to: Diversity World, PMB 206, 849 Almar
Ave. Suite C, Santa Cruz, CA 95060
Canadian
Customers: Mail payment to: Diversity World, 210-1600 Kenaston Blvd., Suite 185, Winnipeg, Manitoba, R3P 0Y4, Canada.
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Our
Commitment
Since you arrived here, you are
probably interested in the security associated with leaving your credit card
information here in payment for our products. That is a valid concern, and an
issue that Diversity World has taken very seriously. We
value our reputation, and our customers. We would not do anything to endanger
our customers' credit card numbers/information, and in fact, have done quite a
few things to ensure their safety.
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ShopSite
We use one of the finest internet
shopping cart software packages available today - ShopSite, developed by
Open Market.
While it is certainly not the cheapest alternative, we believe it is one of the
safest in regards to keeping credit card numbers safe. Open Market has been in the
eCommerce business for many years now, and has done an outstanding job in the
crafting of ShopSite. Our ShopSite storefront is hosted on a top-of-the-line,
high speed, secure web server.
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PayFlow Pro
All of our online credit
transactions are processed through PayFlow Pro.
PayFlow Pro is a market-leading payment
gateway. All transactions are encrypted with leading-edge technology, for a
safe, secure and private payment process. In PayFlow Pro-based
transactions, all financial information transmitted over the
Internet is encrypted and digitally signed. All payment operations are handled within 24 x 7
high-security payment gateway servers - located in VeriSign's state-of-the-art
Internet data center. The data centers are enhanced by physical and electronic
security precautions such as redundant backup power supplies; seismic, water and
fire monitoring, 24 x 7 support personnel, and security guards and monitoring
cameras.
When you click
"Checkout" and you go to the "Your DiversityShop Order"
page, your browser goes into 'secure mode' and you will notice an indication on
your screen - a key or padlock
symbol. When your browser goes into
'secure mode', it is using the Secure Sockets Layer (SSL), and all information
you enter is encrypted within your computer before it is sent over the internet.
(If you don't see the padlock icon, you can also check the web
address or URL of the page. Secure pages begin with
"https://..."
When you finally click "Submit
This Order" your order is sent to our servers. When our web server receives it, it
is decrypted and acted
upon. Your credit card information is never sent within an email - that would
put it at risk. After you place your order, we connect to the same web
server, also using SSL for encryption, and download your order. Your credit card
information never travels on the internet again, and is routed through normal
merchant payment clearing channels.
I
hope this alleviates any concern you may have about placing an online order
here. But, if for any reason you're still not comfortable with it, please call
us at 1-204-487-0307 to place your order over the telephone. Or you can e-mail
your order and phone in your credit card number. (Remember: NEVER email your
credit card number since this is not encrypted.)
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Want Your Product in
our Store?
Do you have, or know of, a high
quality product that is related to Workforce Diversity? Would you like to have
it added to our store? We want to carry only the best products available! Please
contact us by email!
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